Terms of service

Last updated September 8, 2026

These terms govern SnowLedger, provided by Luminary Analytics. By creating an account or using the service, you agree to these terms. If you act for an organization, you must have authority to accept them on its behalf.

Your account and authorized use

Provide accurate account information, protect credentials, and grant access only to authorized users. You must have permission to connect your Snowflake account and process the information you submit. You retain rights to your data and authorize us and our service providers to process it as needed to deliver the requested service.

Do not access another customer's information, bypass access controls or plan limits, introduce malicious code, disrupt the service, or use it unlawfully. Let us know promptly about suspected unauthorized access.

Plans, renewal, and cancellation

New subscriptions are monthly in USD: Pro is $79 per month and the Enterprise starting plan is $249 per month. A Free plan is available. New accounts receive a 14-day Pro trial without a payment card; after the trial, accounts without a paid subscription use Free limits. Published prices cover the stated plan limits. Applicable taxes or separately agreed services may be additional.

Paid subscriptions renew monthly until canceled. Use Billing and the Stripe customer portal to manage the subscription or cancel renewal. Cancellation normally takes effect at the end of the paid period shown in the portal. Plan changes can create an immediately invoiced prorated charge; review the amount shown before confirming. Contact support about billing errors or refund requests. We review requests individually, and nothing in these terms removes refund or cancellation rights required by law.

Existing contracted prices remain subject to their agreed terms until changed with appropriate notice or agreement. Additional Enterprise capacity or services require a separate agreement. We will provide appropriate notice before material pricing or subscription changes take effect.

Included usage and third-party charges

The pricing page describes connection, member, report, refresh, retention, and AI limits. Chat and AI report generation share a monthly allowance: 10 requests on Free, 300 on Pro, and 1,500 on Enterprise. It resets each calendar month in UTC, without rollover or automatic overage billing. Failed or interrupted provider requests can count toward the allowance.

Your Snowflake compute and other separately purchased third-party services remain your responsibility. Service and provider limits can affect availability.

Reports, AI, and availability

Reports depend on source permissions, data availability, freshness, and cost assumptions. AI responses may be inaccurate or incomplete. Verify results before making spending, security, or other business decisions. Report answers do not themselves change your Snowflake configuration.

The service is provided as available. Maintenance, provider failures, and outages can interrupt access. Unless separately agreed, there is no guaranteed uptime, response time, or recovery deadline. Enterprise includes priority email support on business days and one onboarding session of up to 60 minutes; it does not include 24/7 coverage or custom engineering.

Ending service and data requests

You may cancel renewal through Billing and contact support about export or account deletion. Subscription cancellation does not itself delete your data. The privacy notice explains retention and requests. We may restrict or suspend access for nonpayment, a material breach, legal requirements, or a risk to the service or others. Where practical and lawful, we will provide notice and an opportunity to resolve the issue.

Applicable law and changes

New Hampshire law governs these terms, subject to any mandatory rights or laws that apply to you. Contact us first about a service or billing dispute so we can try to resolve it. Nothing here excludes responsibility or rights that cannot lawfully be excluded.

We may update these terms as the service changes. We will identify the updated date and provide appropriate notice of material changes. If you do not accept a material change, stop using the service and contact support about ending your subscription.

Contact

Luminary Analytics
6 Country Acres Rd
Sandown, NH 03873, USA

Email: support@snowledger.io